Support

Manufacturer Support

If you have a query on a product that you believe is faulty or need to troubleshoot, please register with the correct manufacturer below. This is the fastest way to resolve your query directly with the manufacturer and these are the warranty terms, which must be adhered to, as dictated to us by the manufacturers.   

• ACTi – Register your support request here 
• IQinVision – Call +31 (0) 20 - 416 46 54 or Register your support request here
• Milestone – Submit your technical query here.
• Netgenium – Find information on application notes, datasheets and manuals here
• FIT-PC2 – Get support on BIOS, Mechanical Resources, Ubuntu, Windows XP, Windows 7. Click here
• Sparklan – Register your technical query here
• Meru – Find support page here and register RMA here

All RMA requests are subject to the following conditions:

- GVD Ltd. reserve the right to charge a 15% restocking fee for cancelled orders or products ordered in error.

- Goods must be returned, complete, within two weeks of the RMA being issued, in their original undamaged packaging with an RMA number clearly displayed on the outside of the protective external box.

- **Do not cut the cables on security cameras as this voids the warranty**

- RMA’s must be returned by courier to avoid damage while in transit. Warranty will be voided if goods are returned in inadequate packaging e.g. jiffy bag for hard drives.

- Issued RMA Numbers will automatically become void after two weeks and no credit note will be issued.

- GVD Ltd will not accept goods until a returns number is obtained and are unable to offer collection facilities.

- Credit RMA’s are at the discretion of GVD Ltd and if received incomplete we reserve the right to charge for the replacement stock items and missing components, or return goods to the customer.

- GVD Ltd offers Advance Replacement for DOA product within 7 days from date of purchase. The Advance replacement will be invoiced at original invoice price and the original invoice will be credited on receipt of DOA goods. Thereafter warranty relates to the manufacturer’s own terms.

You may also contact support on 01-4659056